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Building a 200 FTE team for leading US-based heartcare monitoring service.

Techindia expanded its horizons by becoming the first organization in Asia to train healthcare professionals who meet global standards. This expansion involved scaling a client’s team from 20 to 200 highly skilled Full-Time Equivalents (FTE).

The problem.

Techindia was faced with a major decision – to expand its team from 20 to an impressive 200 FTE for one of the leading giants in heartcare monitoring services in the United States. This expansion was not just about increasing the number of employees, it was about ensuring that each newly hired member had the necessary skills and knowledge to contribute effectively to clinical interpretations and meet client expectations. This required CCT/CRAT training and certifications, aligning with the company’s commitment to excellence.

The solution.

Techindia’s Academy took immediate action by providing structured and comprehensive training to all new team members, addressing our client’s specific requirements. The training program focused on CCT/CRAT training and ensured that each member obtained full certifications with clinical proficiency, while adhering to the client’s rigorous guidelines.

The training program began with a comprehensive evaluation of the current skill gaps. Then, the participants received personalized training modules and interactive workshops. The program included fundamental training sessions covering basic and advanced ECG principles, as well as specialized skill development sessions tailored to diverse clinical roles.

The journey was marked by continuous learning and growth, with on-the-job learning experiences that further strengthened knowledge, fostering a culture of continuous improvement.

Key milestones.

1. Foundational Training: Equipping team members with core concepts and industry standards, facilitating CCT/CRAT certifications and a deep understanding of clinical requirements.
2. Specialized Skill Development: Tailoring training pathways to address diverse clinical responsibilities, ensuring technical expertise and rhythm-specific knowledge.
3. On-the-Job Learning: This approach encourages the application of newfound knowledge in real-world scenarios, complemented by 100% audit and feedback sessions, fostering continuous improvement and personalized performance enhancement plans.

Results.

The company was able to increase its revenue by expanding its operations abroad and within the United States. This resulted in an impressive 150% year-to-date increase in business, leading to an annual savings of around 20 million dollars.